Support
A real person reads every message. If something is broken, confusing, or just not as good as it should be, we would like to hear about it.
Get in touch
We aim to reply within two or three days. Psalm Path is made by a very small team, so please be patient over weekends — and know that a slow reply is never an ignored one.
When reporting a problem, it helps enormously to know your iPhone model, your iOS version, the version of Psalm Path shown at the bottom of Settings, and what you were doing when it happened. Please never include your prayers or journal entries in a support email — we will never need them, and we would rather they stayed where they belong.
Contents
- Getting started
- Your data, backups and moving phones
- Something isn't working
- Privacy questions
- Accessibility
- Suggestions and corrections
Getting started
Do I need an account?
No. There is no sign-up, no password and no email address to give. Open the app and begin. This also means there is nothing to log into on another device — see the section on moving phones below.
What does it cost?
Nothing. There is no subscription, no in-app purchase and no advertising.
What do I need to run it?
An iPhone running iOS 18 or later. Psalm Path is designed for iPhone in portrait orientation. There is no Android or iPad version at present.
Does it work offline?
Almost entirely, yes. All five Bible translations, the nine devotional works, the artwork, the Bible stories, the Atlas and its maps, and the study material are all installed with the app and need no connection. Three things do need the internet: chapter audio, hymns, and searching for a church. Everything else works in airplane mode.
Can I change the Bible translation?
Yes, in Settings. All five are already on your phone, so switching is instant and needs no download.
Your data, backups and moving phones
Where is my data kept?
In a private database on your iPhone, inside Psalm Path's own storage area, which other apps cannot read. None of it is sent to us — see the privacy policy for the detail.
How do I move to a new iPhone?
Restore your new phone from an iCloud or computer backup of the old one, the same way you would move any app. Psalm Path's database is included in your device backup, so your prayers, journal, highlights and history come across with it.
One important exception: voice recordings are deliberately excluded from device backups, because they are large and personal. They do not transfer to a new phone. If you have recordings that matter to you, export or save them elsewhere before you switch.
How do I export my data?
Settings has a "Your data" screen that produces a single archive file containing your entries, which you can save to Files, email to yourself, or keep anywhere you like. Do treat that file carefully — it is plain readable text and is not password-protected, so it deserves the same care as a paper journal.
How do I delete everything?
Delete the app. That removes the database and every recording with it. We hold no copy elsewhere, so there is nothing else to ask us to erase — though any device backup you have made will still contain a copy until that backup is replaced or deleted.
I lost my phone and had no backup. Can you recover my journal?
We are genuinely sorry, but no — and we would rather be honest about why. Your writing was never sent to us, which is the whole point of how the app is built, and the cost of that design is that there is no copy for us to restore. Please do keep device backups.
Something isn't working
Chapter audio or a hymn won't play
These stream from the Internet Archive and Wikimedia Commons rather than living on your phone, so they need a working connection. If you are online and it still fails, the source may be temporarily unavailable; try again later. The written text of every chapter is always available offline regardless.
My reminders aren't arriving
Check three things, in this order. First, that notifications are allowed for Psalm Path in iOS Settings → Notifications. Second, that the specific reminder is switched on in the app's own settings — morning, evening, journey, prayer and church service are each independently optional. Third, that the reminder does not fall inside your quiet hours, which suppress notifications by design.
The set-apart window isn't holding apps back
This feature uses Apple's Screen Time system, which needs its own permission — the app will have asked you once, and you can grant it later in iOS Settings → Screen Time. You also need to have chosen which apps to hold back. On some devices and configurations Screen Time is unavailable, in which case the app hides the feature rather than pretending it works.
Church search finds nothing
Church search asks Apple's map service, so it needs a connection. If searching near you does not work, check that location is allowed while using the app in iOS Settings — or skip permission entirely and type a town or postcode instead, which works just as well. Results depend on what Apple's map data knows about, so a small or newly established church may not appear.
The app is showing the wrong time for reminders
Reminder times follow your device's clock and time zone. If you have travelled, they will follow you.
Privacy questions
Do you read my prayers or journal?
No, and we could not if we wanted to. They are stored on your phone and never transmitted to us. There is no server of ours that they reach.
Do you use my writing to train AI?
No. No content in Psalm Path is generated by AI, and nothing you write is used to train anything. Your writing never leaves your device, so it is not available to be used for any purpose.
Is my data encrypted?
Your database is protected by your iPhone's own file encryption while the phone is locked, which is why having a device passcode matters. The app does not add a second layer of encryption on top of that, and we would rather say so plainly than imply more protection than exists. The privacy policy explains this in full.
Does the app track me?
No. The released app contains no analytics, no advertising identifier, no crash-reporting service and no third-party tracking code. See the complete list of what leaves your device.
Accessibility
Psalm Path supports Dynamic Type, so it follows the text size you have set for your iPhone, and it offers its own reading-size control for Scripture. It works with VoiceOver, respects the system's reduced-motion setting, and offers both light and dark appearance.
Accessibility is never finished, and we would rather hear about a problem than assume there isn't one. If any part of the app is difficult or impossible for you to use, please write to us — we treat accessibility reports as bugs, not as feature requests.
Suggestions and corrections
If you have found an error in a Bible reference, a devotional reading, a study note or anything in the Atlas, please tell us — we would much rather fix it than have it sit there. The same goes for a church listing that is wrong or out of date.
Feature suggestions are welcome too, with one honest caveat: Psalm Path is built around a set of convictions we hold to fairly firmly, and some requests — streaks, social feeds, leaderboards, AI-written devotionals — we will decline no matter how kindly they are asked. That is not us dismissing you; it is the same commitment that keeps the app quiet.